Client care

Shipping & returns

Last updated: September 2026

Shipping

  • We ship worldwide in protective, gift-ready packaging.
  • Flat shipping fee of $10; free shipping on orders over $100.
  • Orders are prepared within 1–3 business days. Delivery usually takes 3–7 business days regionally and 7–14 internationally.
  • A tracking link is sent by email once your order ships.
  • Import duties or taxes charged by your country are the customer's responsibility.

Returns

  • Unopened, unused products in original packaging may be returned within 14 days of delivery.
  • For hygiene reasons, opened or used fragrances cannot be returned unless faulty.
  • If your order arrives damaged or incorrect, contact us within 48 hours with photos and we'll replace it free of charge.
  • Refunds are issued to the original payment method within 10 business days of receiving the return.
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