Client care
Shipping & returns
Last updated: September 2026
Shipping
- We ship worldwide in protective, gift-ready packaging.
- Flat shipping fee of $10; free shipping on orders over $100.
- Orders are prepared within 1–3 business days. Delivery usually takes 3–7 business days regionally and 7–14 internationally.
- A tracking link is sent by email once your order ships.
- Import duties or taxes charged by your country are the customer's responsibility.
Returns
- Unopened, unused products in original packaging may be returned within 14 days of delivery.
- For hygiene reasons, opened or used fragrances cannot be returned unless faulty.
- If your order arrives damaged or incorrect, contact us within 48 hours with photos and we'll replace it free of charge.
- Refunds are issued to the original payment method within 10 business days of receiving the return.
